Booking Policy
By booking or requesting a detail with Precision Details, you acknowledge and agree to the following terms and conditions in full. These terms apply to all clients including Precision Black members.
01 — Agreement
By booking a detail with Precision Details, you agree to all terms and conditions outlined on this page. Submitting a booking request constitutes acceptance of this policy.
02 — Deposits
A non-refundable deposit is required at the time of booking in order to lock in your appointment slot. Deposits go toward the final price of the service.
The deposit is due when the appointment is booked — not at the time of the service. Deposits are non-refundable under all circumstances.
03 — Cancellation & Rescheduling Policy
Life happens and we want to be reasonable. The following policy applies to all clients including Precision Black members.
Weather cancellations initiated by Precision Details are always free and always rescheduled — see the Weather Policy section below.
Clients who cancel two or more times within a few months may be required to pay in full at the time of booking before being placed on the schedule again, or may be declined service at Precision Details' discretion. Denial to pay cancellation fees, or a pattern of frequent cancellations or no-shows, may result in refusal of future service.
Cancellations within 24 hours of your appointment are subject to a $75 or 30% fee. No-shows are charged 75% of service cost. See this page for full details.
04 — On-Site Condition & Pricing
All prices listed are starting rates. If a vehicle arrives in significantly worse condition than described at booking — the kind of condition that requires substantially more time and product — Precision Details reserves the right to provide a revised quote on-site before any work begins. No additional charges will be applied without your agreement.
05 — Weather Policy
No outside work in active rain. Water interferes with every product — soap, wax, sealants, polish — and the result will be substandard regardless of effort. If a client has a covered space (garage, overhang, enclosed parking), the appointment may proceed regardless of weather conditions outside.
Rain: Active rain is an automatic reschedule for any exterior service. A light mist may be workable for some services at our discretion. Heavy rain is always a reschedule. Post-rain with wet surfaces is often fine, but sealants and coatings require dry panels. If rain is forecast at 50%+ for the appointment window, we reach out the night before to discuss options. If we reach out and receive no response, the appointment will be cancelled or continued at our discretion. If it is raining at the time of arrival, we reschedule at no charge and that client goes to the top of the priority list for the next available slot.
Extreme Heat: Surface temperature — not air temperature — is what matters. A black car in direct sun at 80°F air temperature can reach 110–130°F on the surface. If you cannot hold your hand on the hood or roof for 3–4 seconds comfortably, it is too hot to apply product. Any exterior service involving product application requires either a shaded location or a morning appointment. Morning slots before 10–11am are strongly recommended during summer. For full exterior or coating work during warm months: "For best results, we recommend morning appointments during summer. Extreme heat affects product bonding and can compromise the finish."
Cold / Winter: Below 50°F, most exterior products do not bond or cure properly. Below 40°F is the hard cutoff for exterior work. Road salt is abrasive — heavily salt-covered vehicles require a thorough pre-rinse before any wash mitt touches the paint, which adds time and is factored into winter pricing. Interior-only services run year-round with no weather restriction. All exterior product application services require a minimum 50°F and ideally 55°F+ surface temperature. If a client can provide a heated or naturally insulated workspace, the appointment may be discussed and continued at our discretion.
Wind: Wind above 20–25 mph is a flag for exterior paint work. Dust, debris, and water droplets ruin freshly cleaned surfaces. Polish, paint correction, and coating work requires a still environment. High wind is a reschedule condition for those services. Wash-and-dry can tolerate moderate wind if the work is fast.
Snow & Ice: No exterior detailing in snow or ice, no exceptions. Interior-only is possible if the vehicle is in a garage. If road conditions affect safe travel, that is an automatic reschedule at no charge — safety comes first.
Automatic reschedule, no fee, priority rebooking: Active rain for any exterior service · Air temp below 45°F for exterior product application · Air temp above 95°F with no shaded area · Snow, ice, or unsafe road conditions · Sustained wind above 25 mph for polish, correction, or coating work.
06 — No-Show & Missed Appointment Policy (Plans)
For plan clients, a tiered approach protects both parties without penalizing a single honest mistake.
First occurrence: Tony waits 15 minutes, attempts one call and one text, then departs. A $40 missed appointment fee is added to the next billing cycle (not deducted from the plan — added on top). We reach out the same day to reschedule within that month.
Second occurrence (same plan term): $40 fee again. Written notice that a third occurrence will result in plan suspension without a prorated refund for missed appointments.
Third occurrence: Plan suspended. Any prepaid amount is kept for services already rendered or missed without proper notice. Re-enrollment is required to resume service at current pricing.
12-Month plan — workspace unavailable in winter: Clients who cannot provide a compliant workspace during winter months (November–March) have three options: (1) Pause the plan for winter, extend the end date by the number of months paused — no refund, just extension. (2) Downgrade to a 6-month plan retroactively at the higher per-service rate for months already serviced. (3) A 30-day window to find a compliant workspace before any penalty applies. If access is not restored in 30 days, option 1 or 2 applies. The 30-day window is the default first step.
07 — 12-Month Plan Workspace Requirement
The 12-month plan requires a compliant workspace for all service appointments scheduled between October 21 and April 19. A compliant workspace must meet all of the following:
Compliance is assessed before the first winter appointment. If a client cannot provide a compliant workspace at signup, they are not eligible for the 12-month plan and will be offered the 6-month plan or single-service bookings instead.
08 — Additional Fees & Condition Surcharges
Excess dirt, debris, heavy salt deposits, pet hair, or any condition that significantly increases the scope of work may incur additional charges. All surcharges are communicated before work begins.
08a — Surcharge Discount Exclusion
Condition-based surcharges are not subject to any discount, referral reduction, or membership benefit. This includes but is not limited to: pet hair removal, mold treatment, bodily fluid cleanup, deep carpet conditioning, excess dirt or debris fees, and any other charges applied due to vehicle condition at the time of service. All standard discounts — including membership, referral, and community discounts — apply to the base service rate only.
09 — Biohazards
Biohazardous materials including mold, bodily fluids, and waste will incur significant additional fees and may result in the service being declined at Precision Details' discretion.
10 — Personal Items
All personal items must be removed from the vehicle prior to or upon arrival. Precision Details is not responsible for any lost, damaged, or missing personal property left in the vehicle.
11 — Service Times
Service times and estimates may vary based on the vehicle's condition at appointment. Quoted times are estimates only and subject to change.
12 — Stains & Odors
While we apply professional-grade products and techniques, some stains and odors may not be fully removable. Results depend on the age, depth, and nature of the stain or odor.
13 — Vehicle Access
A key and/or key FOB may be required for certain services. It will be returned upon receipt of payment for the completed service.
14 — Pricing & The “+” Symbol
All prices listed on this site are starting rates, indicated by the “+” symbol. This means the price begins at the stated amount and may increase based on: the condition of the vehicle at the time of service, the size or complexity of the job relative to the vehicle category, and any add-on services selected during booking or requested on-site. The final price is always confirmed with the client before work begins. You will never be charged more than what you have agreed to.
15 — Birthday Month Discount
Every Precision Details client receives a birthday month discount — one use, valid on any service completed during your birthday month. Discount varies by membership tier:
Cannot be combined with other active promotions unless explicitly approved by Precision Details. Cannot be carried over to the following month. Cannot be applied retroactively to a service already completed before the discount was requested. One use per birthday month, per client.
16 — Mid-Plan Early Exit Policy
Maintenance plans are priced at a discount relative to single-service rates. If a client exits a plan before completion, they owe the difference between what they paid at plan rates and what those same services would have cost individually at standard single-service pricing, minus a reasonable exit allowance.
How it works: Calculate the total paid under the plan. Calculate what those same services would have cost at standard rate. If the client came out ahead (paid less than standard rate), the difference is owed as the exit fee and the plan closes. If the client is behind (paid more than standard rate due to plan structure), no additional fee applies.
Example: A client signs a 6-month compact plan at $185/month and cancels after 3 months. They paid $555. Three exterior details at standard rate ($100 each) would be $300. The client is $255 ahead — so $255 is owed as the exit fee. The plan ends with no further obligation beyond that amount.
This policy is fair and defensible. It protects both parties — clients are never charged punitive exit fees, and the plan discount is recovered proportionally when a plan is not completed. Plan exit fees are due at the time the plan is terminated.
17 — Discount Exclusions
Condition-based surcharges are not subject to any discount, referral reduction, or membership benefit. This includes but is not limited to: pet hair removal, mold treatment, bodily fluid cleanup, deep carpet conditioning, excess dirt or debris fees, and any other charges applied due to vehicle condition at the time of service. All standard discounts — including membership, referral, and community discounts — apply to the base service rate only.
These terms are subject to change. The version in effect at the time of your booking applies. Questions? Contact us at precisioncad20@gmail.com.